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Telephone Banking

Anytime. Anyplace. 24 Hours a day. 7 days a week. 365 days a year.

You can access your account information, balance; make transfers, loan payment, all through a simple phone call to 888-619-6888. It doesn't matter where you are and when you call, Telephone banking will always be ready for you. Best of all, it is free; you don't even have to pay for the call. Telephone banking is available in both English and Chinese.

Take a look at what Telephone Banking can do for you ...

  • Review checking, savings, Certificate of Deposit, IRA, and loan balances
  • Review your most recent deposit or withdrawal transactions
  • Review current day transactions such as direct deposits or debit card transactions
  • Transfer funds between accounts
  • Make loan payments
  • Available in English or Chinese

Download the Printable Guide Sheet

Frequently Asked Questions

What is my Personal Identification Number (PIN)?

If you have an existing account with us, your PIN was assigned and disclosed to you at account opening. If you do not recall your PIN, please contact us at 312-225-2323 during regular business hours so we may assign a new one to you. Once your PIN has been assigned, you will use this assigned PIN the first time you call Telephone Banking. During this first call, you will be prompted to select a new four digit PIN known only to you.

Telephone Banking tells me that my PIN is expired or invalid. What does that mean?

If Telephone Banking tells you that your PIN is expired, simply stay on the line and you will be given instructions on how to change your PIN. If you hear that your PIN is invalid, you will need to contact us at 312-225-2323 during regular business hours in order for us to reset your PIN.

What balance will Telephone Banking give me?

Telephone Banking will provide you with an Available Cash Balance. The Available Cash Balance is computed by taking your balance the close of business the previous business day and adding or subtracting any pending transactions.

What is the cut-off time for transfers made using Telephone Banking?

Transfers or loan payments made after 5:00 PM the day of the transaction may not be posted until the following business day.

Is there a charge for Telephone Banking?

No. Telephone Banking is available to all account holders free of charge. If you use the toll-free number, you'll find even the call itself is free.